Anyone who has cracked a phone screen knows the sinking feeling — and the scramble to find a repair shop that won’t cost a day’s pay. U Break I Fix, now operating as uBreakiFix by Asurion, has positioned itself as the go-to chain for fast, warrantied repairs across the U.S. and Canada.

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Total repairs completed: 21 million+ ·
Typical turnaround: Same-day ·
Service warranty: 90 days on parts and labor ·
Locations worldwide: 700+ (U.S. and Canada)

Quick snapshot

1Confirmed facts
2What’s unclear
  • Pricing varies significantly by individual store and device
  • Customer satisfaction depends heavily on location management
  • Technician training standards are not publicly documented
3Timeline signal
4What’s next
  • Expanded Asurion integration for insurance claims
  • Price-match guarantee positions chain against local competitors
Label Value
Founded 2009
Headquarters Oviedo, Florida
Total repairs 21 million+ (Asurion Official Blog)
Warranty 90 days on parts and labor
Typical turnaround Same-day for most repairs

Where can I find a U Break I Fix store near me?

Finding a U Break I Fix location is straightforward, but the experience can differ depending on which store you visit. The chain operates over 700 stores across the U.S. and Canada, many of which are walk-in friendly without an appointment (Asurion Store Locator). Most locations are open from 10 AM to 7 PM, though hours vary by franchise ownership.

Which U Break I Fix locations are open right now?

The official website’s store locator at ubreakifix.com shows real-time operating hours for each location. As a general rule, most stores open between 9 AM and 10 AM and close between 6 PM and 8 PM, depending on local demand. Weekend hours are typically shorter — many close by 5 PM on Saturday and Sunday.

How many U Break I Fix stores are there?

As of 2025, uBreakiFix by Asurion operates more than 700 stores in the United States and Canada (Asurion Official Blog). This makes it one of the largest device repair chains in North America. The company was acquired by Asurion in 2023, expanding the footprint of what was previously a standalone franchise network (Asurion Press Release).

The trade-off

More stores means more convenience, but the franchise model means quality control is inconsistent. A store in Miami may deliver a very different experience from one in Seattle — and that matters when you’re trusting someone with a $1,000 device.

How much does U Break I Fix charge for repairs?

Pricing at U Break I Fix is a moving target. The chain advertises cracked screen repairs starting at $79 (Asurion Official Blog), but actual costs depend heavily on your device model and location. For out-of-warranty repairs on newer flagship phones, prices can go much higher.

What is the cost of a screen replacement?

Screen replacement costs typically range from $100 to $350, with newer models at the high end. For example, PCMag (tech review authority) reports that iPhone 15 screen repairs average $150-$250 out-of-warranty. Battery replacements start at around $50. The company’s “Low Price Guarantee” promises to match any local competitor’s price and beat it by $5.

For eligible insurance customers, Asurion offers screen repairs as low as $29 under its device protection plans (Asurion Official Repair Page). This is the most significant pricing advantage the chain offers — but only if you have the right coverage.

Does pricing differ by device model?

Yes. Older devices like the iPhone 11 or Samsung Galaxy S20 are cheaper to repair because parts are more readily available and cheaper to source. Flagship models like the iPhone 16 Pro Max or Samsung Galaxy S24 Ultra cost significantly more due to the price of OEM-grade screens. Rates also vary by location due to local labor costs and franchise owner discretion — there is no national price list.

The catch

The advertised “$79 starting price” is real but not representative. Most customers with recent flagship phones will pay double that — or more — unless they have Asurion insurance.

What do customer reviews say about U Break I Fix?

Customer feedback on U Break I Fix is decidedly mixed — and that’s being generous. On Trustpilot (independent review aggregator), the chain earns 4.6 out of 5 stars from more than 10,000 reviews. But dig deeper, and the pattern is clear: fast, polite service wins praise, but accidental damage during repairs is a recurring complaint.

Are U Break I Fix reviews positive overall?

“Great customer service and astounding customer care,” wrote one Trustpilot reviewer. “I submitted my claim through Asurion and received same-day follow up from U Break I Fix owner.” That’s the typical positive story: quick turnaround, friendly staff, and seamless insurance processing.

However, the picture is more complicated on platforms like Yelp and Reddit. The Better Business Bureau gives uBreakiFix by Asurion an A+ rating, but notes complaints mainly about insurance billing (Better Business Bureau (consumer protection authority)).

What common complaints do customers have?

“I took my Pixel 6 to UBreakIFix after it got wet,” reported one Reddit user. “They call me and say the phone is dried… but then it stopped working completely.” Accidental damage during repair is the most serious recurring theme. Critics also note that without insurance, the out-of-pocket cost can be higher than at independent repair shops.

“Great customer service and astounding customer care. I submitted my claim through Asurion and received same-day follow up from U Break I Fix owner.”
— Trustpilot Reviewer

“I took my Pixel 6 to UBreakIFix after it got wet… they call me and say the phone is dried… but then it stopped working completely.”
— Reddit User

Bottom line: The implication: reviews are a crapshoot. A location run by a careful technician will earn glowing feedback. A location with undertrained staff can turn a minor crack into a total loss. There’s no centralized quality audit — and it shows.

Does U Break I Fix work with Asurion insurance?

Yes — and this is arguably U Break I Fix’s strongest selling point. The chain is an authorized repair provider for Asurion, meaning customers with Asurion device protection can get repairs in-store with a deductible rather than paying full price (Asurion Official Repair Page). This integration covers major carriers including Verizon and AT&T, where screen repair deductibles start at $29 (Verizon Support).

How do I file an Asurion claim through U Break I Fix?

The process starts online: customers file a claim through Asurion’s website or app, receive approval, and then take their device to any U Break I Fix store. The store performs the repair and bills Asurion directly. Most repairs are completed in 45 minutes or less (uBreakiFix Official Site). Walk-ins are accepted, but filing the claim first is recommended to confirm eligibility.

Are all repairs covered by Asurion?

Not all repairs are automatically covered. The eligibility depends on the customer’s specific protection plan and deductible level. For example, some plans cover cracked screens with a $29 deductible, while water damage or full-device replacement may cost more. Asurion recommends checking eligibility before visiting a store.

What to watch

The insurance integration is a genuine advantage — but only if you already have coverage. Without it, U Break I Fix prices can match or exceed what Apple charges for out-of-warranty repairs.

What services does U Break I Fix offer?

U Break I Fix covers more than just phones. The chain repairs smartphones, tablets, laptops, gaming consoles, and even some smart home devices. Common repairs include screen replacement, battery swaps, charging port fixes, and water damage recovery (uBreakiFix Official Repair Page). They also offer device setup, accessory sales, and cleaning services.

Do they repair iPhones, Samsung, and other brands?

Yes. Apple has authorized uBreakiFix as a service provider since 2019 (Apple Support (authorized service program)). The chain also repairs Samsung, Google Pixel, Motorola, LG, and other Android devices. For less common brands like OnePlus or Sony, availability depends on the specific store’s parts inventory.

Can they fix water damage or cracked screens?

Cracked screens are the most common repair, with same-day turnaround at most locations. Water damage is more situational: the store can attempt to dry and clean internal components, but success depends on how badly the device was damaged and how quickly it was brought in. Asurion notes that repairs can be done at the customer’s home, office, or by mail in addition to in-store service (Asurion Official Repair Page).

The upshot

U Break I Fix offers breadth, not depth. You can get almost any device repaired, but the quality of that repair is only as good as the technician in that particular store — and there’s no national training requirement to guarantee consistency.

Upsides

  • 700+ locations across the U.S. and Canada for walk-in convenience
  • Same-day repair turnaround for most common issues
  • Authorized Asurion provider — insurance claims are handled in-store
  • 90-day warranty on parts and labor for repairs
  • Low-price guarantee matches local competitors and beats by $5

Downsides

  • Pricing varies wildly by location — no national price transparency
  • Accidental damage during repair reports on Reddit and Trustpilot
  • Technician certification standards are not publicly disclosed
  • Without insurance, prices can match or exceed Apple’s out-of-warranty rates
  • Franchise model creates inconsistent quality across stores
Additional sources

asurion.com

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Frequently asked questions

Does U Break I Fix offer mail-in repair services?

Yes. Asurion offers repair-by-mail as an option, but most U Break I Fix locations are walk-in or appointment-based for in-person service (Asurion Official Repair Page). Mail-in turnaround is typically 2-5 business days.

What kind of warranty does U Break I Fix provide?

U Break I Fix offers a 1-year limited warranty covering parts and labor on most repairs (Asurion Official Blog). This is a significant improvement over the industry-standard 90-day warranty.

How do I book a repair appointment online?

You can schedule an appointment through the uBreakiFix website by selecting your device, repair type, and preferred location. Walk-ins are also accepted at most stores without prior booking.

Can U Break I Fix repair water-damaged phones?

Yes, but success depends on the severity of the damage and how quickly the device is brought in. The store attempts to dry and clean internal components, but water damage recovery is not guaranteed.

Are U Break I Fix technicians certified?

The company says technicians are trained, but specific certification standards are not publicly documented. The chain is an Apple authorized service provider, which implies some level of certified training for Apple repairs.

What payment methods does U Break I Fix accept?

Most locations accept major credit cards, debit cards, and some accept cash. Contact your local store for specific payment options.

How long does a battery replacement take?

Battery replacements are typically completed in 30-45 minutes for most smartphone models. Same-day service is standard.

Bottom line: For Asurion insurance customers, U Break I Fix delivers real value with $29 deductibles and walk-in convenience. For uninsured customers, the chain’s inconsistent pricing and franchise-dependent quality means you should get a quote from local independent shops and compare before committing.

The pattern across more than 21 million repairs is one of scale over consistency. U Break I Fix offers the convenience of a national chain and the safety net of Asurion insurance integration — but the franchise model means your experience depends entirely on the store you walk into. For shoppers without insurance, the choice is clear: compare prices with local alternatives, or risk paying a premium for a warranty you may not need.